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Call Center Representative in Cockeysville, MD at Pionear

Date Posted: 3/15/2019

Job Snapshot

Job Description

Reviews customer ATM/debit or credit card accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound ATM/debit or credit card calls and take appropriate action based on transaction characteristics of greater complexity. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.

Job Requirements

Required Experience:

  • +1 years of call center / Customer Service experience¬†