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Collections Representative in Plano, TX at Pionear

Date Posted: 3/21/2019

Job Snapshot

Job Description

Pionear has a great career opportunity for you as a Collections Representative in the Plano Area. You will be offered a competitive pay rate between $11 - $17 / hour and a generous benefits package. 

Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.

JOB DESCRIPTION 

  • Manage inbound and outbound collection calls
  • Perform account level research
  • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
  • Become familiar with and follow guidelines and procedures (CBTs, training, timecards, e-mail, training, etc)
  • Attend team meetings
  • Exhibit effective skip tracing techniques when applicable
  • Update account information and complete appropriate documentation
  • Maintain superior quality assurance results 

Job Requirements

Job Requirements for the Collections Representative 

As the Collections Representative you will be contributing to the completion of milestones associated with customer satisfaction and goal setting objectives. Basic Qualifications:

  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of experience in Customer service
  • Preferred Qualifications:
  • At least 3 years of customer service experience
  • At least 2 years of sales experience

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