Collections Representative in Brea, CA at Pionear

Date Posted: 6/12/2019

Job Snapshot

Job Description

Pionear Recruiting is hiring in Brea CA for a Collection or Customer Service Representative. You will be working in a dynamic, fast-paced and growing company in the Brea CA area. Job Description: The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations • Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities • Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts • In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements • Works an established list of accounts on an automated collections system and/or auto-dialer • This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts • Understands and educates customers on account terms and alternate payment programs and methods • Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections

Job Requirements

Required Skills: 

- Excellent communication skills

- Customer Service focus

- Ability to understand and discuss personal and financial difficulties 

- Ability to recommend and negotiate payment arrangements 

- Demonstrated ability to work in a fast paced environment 

- Strong computer skills  Desired Skills: 

- Previous collections experience 

- Previous customer service experience  Strong negotiation skills  Job Requirements

Compliance, Focus, Training, Customer Service, Customer Service Representative, Collections, Collections Representative Contact Pionear Recruiting office at 704-943-5850 or visit to apply for this job now or find out more about other job opportunities. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.


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