Collections Specialist in Newark, DE at Pionear

Date Posted: 7/22/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Newark, DE
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    7/22/2020

Job Description

Pionear Recruiting is looking for qualified Customer Service / Collection Representatives in the Newark DE area.


Handles customer service calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. May respond to faxes and emails. Must have the ability to communication effectively. Will be referencing account information to assist with questions and determine repayment options. Requires knowledge of the organization, products and/or services. May require advanced problem solving skills and involve cross selling or up selling other financial products.

Job Requirements

Required Skills:
• Requires basic knowledge of the organization, products and/or services
• Excellent communication and problem-solving skills
• One year of customer service experience (retail, restaurant included)
• Some understanding of the Inbound Call Center
• Ability to adapt quickly to change
• Proven ability to meet and exceed productivity and quality monitoring goals
• Excellent PC skills
• Must be a team player
• Ability to seek solutions for customers in a fast-paced environment

Desired Skills:
• 1+ years of telephone sales experience
• 1+ years of financial industry or mortgage servicing experience
• Collections experience

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