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Collections Representative in Jacksonville, FL at Pionear

Date Posted: 1/15/2019

Job Snapshot

Job Description



Job Description:

The Collector works in the Collections and Recovery Operations environment and has more advanced experience with multiple products and stages of delinquency, including recovery. This role can work in any stage of delinquency and it can work in multiple stages of delinquency or across multiple product types. They work in environments requiring advanced collections and recovery problem solving, negotiations, and coaching skills. They conduct special research and other project assignments as needed. Primary responsibilities are collections, customer service, and other loss mitigation and recovery activities. Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. The Collector has greater coaching experience as well as greater administrative responsibilities and account maintenance responsibilities. They understand regulatory and compliance requirements that apply to Collections and are able to work within these guidelines.

Job Requirements

Job Requirements

Required Skills: 

  • Requires basic knowledge of the organization, products and/or services 
  • Excellent communication and problem-solving skills 
  • One year of experience 
  • Solid understanding of the Inbound Call Center 
  • Ability to adapt quickly to change 
  • Proven ability to meet and exceed productivity and quality monitoring goals 
  • Excellent PC skills 
  • Must be a team player 
  • Ability to seek solutions for customers in a fast-paced environment 

Desired Skills: 

  • 1+ years of customer service experience. 
  • 1+ years of telephone sales experience 
  • 1+ years of financial industry or mortgage servicing experience 
  • Collections experience


 Pionear Is An Equal Opportunity Employer

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