Customer Service Representative in Fort Worth, TX at Pionear

Date Posted: 7/12/2019

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Job Description

We are seeking Customer Service Representatives to work for a major financial institution. We are looking for a professional candidate with superior phone and communication skills. The ideal candidate will be pleasant, upbeat and service oriented. We are looking for a reliable candidate with a strong work ethic who is eager to advance his / her career. This is a fast-paced work environment that provides an excellent opportunity to build a strong foundation for a career in the financial services industry. 

The Customer Service Representative would be assisting with the below

•         Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned

•         Calls are non-routine and require deviation from standard screens, scripts and procedures

•         May respond to faxes and emails

•         Requires extensive knowledge of the organization, products and/or services

•         Possesses high level of technical skills

•         May require advanced problem solving skills and involve cross selling or up selling other financial products

Job Requirements

Job Requirements

Required Skills: 

•         Requires basic knowledge of the organization, products and/or services 

•         Excellent communication and problem-solving skills 

•         One year of experience 

•         Solid understanding of the Inbound Call Center 

•         Ability to adapt quickly to change 

•         Proven ability to meet and exceed productivity and quality monitoring goals 

•         Excellent PC skills 

•         Must be a team player 

•         Ability to seek solutions for customers in a fast-paced environment 

Desired Skills: 

•         1+ years of customer service experience. 

•         1+ years of call center experience 

•         1+ years of financial industry 

•         Collections experience


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