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Customer Service Representative in Tulsa, OK at Pionear

Date Posted: 1/28/2019

Job Snapshot

Job Description


The Customer Service Reps we hire are motivated, professional, and hardworking. This profession isn’t easy, but can be one of the most rewarding careers. If you are a person that has a good work ethic, please read the following details about the position available.

Job Requirements

Associates handle inbound or outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.

General Responsibilities:

  •         Manage inbound and outbound calls
  •          Perform account level research
  • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
  • Attend team meetings
  • Exhibit effective skip tracing techniques when applicable
  •   Update account information and complete appropriate documentation
  •    Maintain superior quality assurance results

 Basic Qualifications:

  • High School Diploma, GED, equivalent certification or military experience
  • At least 1 year of experience in Customer service

Preferred Qualifications:

  • At least 3 years of customer service experience
  • At least 2 years of sales experience

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