Financial Services Representative in Richmond, VA at Pionear

Date Posted: 7/25/2020

Job Snapshot

  • Employee Type:
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Pionear Recruiting are seeking Call Center Representatives within the Plano TX area for remote opportunities with a fortune 500 financial client.

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, highly self-motivated individual? Do you genuinely care about helping customers?

In this role, you will assess our customers’ various needs to provide expert service and advocate for the best solution to their problems. The desire to minimize customer effort while showing a high level of passion and energy when problem solving will be essential. You’ll have the opportunity to showcase your already comprehensive skill set and help our customers when they encounter problems both big and small.

  • Excellent verbal and written communication skills
  • A passionate for delivering best-in-class customer service
  • Strong critical thinking and problem solving skills
  • Strong time management/multi-tasking skills in a virtual environment
  • Exceptional listening, questioning and technical troubleshooting techniques
  • A high level of autonomy, self motivation and ethical self-management
  • Comfort with schedules that will most likely require afternoons or evenings and at least one weekend day with the potential for split days off
  • Availability to attend up to 6 weeks mandatory virtual training (Monday-Friday)
  • Reliable and predictable attendance
  • A secure home office environment that is free from background noise and distractions of any kind
  • The ability to sit in front of a computer fielding phone calls using multiple systems for extended periods of time or fielding complex case work

Job Requirements

Scheduled Hours:

  • 8-hour shift between the hours of 8:00am - 8:00pm Could expand hours to 3:00PM – 11:00PM depending on call volume / Could include one weekend day.

Basic Qualifications:

  • High School Diploma or GED
  • At least 2 years customer service experience OR at least 6 months’ work at home/virtual working experience

Preferred Qualifications:

  • Bachelor’s Degree or military experience
  • At least 2 years of customer service experience in financial services or at least 2 years customer service experience in credit card services

**C2C is not available**
* *Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**


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