Fraud Analyst in Phoenix, AZ at Pionear

Date Posted: 6/25/2019

Job Snapshot

  • Employee Type:
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

  • The Fraud Analyst II reviews customer ATM / debit or credit card accounts for the prevention and detection of possible Fraud.
  • Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.
  • The incumbent will complete inbound ATM/debit or credit card calls and take appropriate action based on transaction characteristics of greater complexity.
  • Assesses the level of risk and makes decisions which directly impact the customer experience and risk.
  • Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.
  • Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools 

Job Requirements

Required Experience:

  • Must have one year of call center / phone experience
  • Previous fraud experience not required