Loan Coordinator in Richmond, VA at Pionear

Date Posted: 7/20/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Richmond, VA
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:
    7/20/2020

Job Description

Pionear Recruiting is seeking skilled candidates with a banking and finance background. We are also interested in candidates with a call center background within any professional organization. You that will advise and advocate for our clients for their most important service needs.

Loan Associate Help Center Agent handles a wide variety of incoming requests from current and former associates through phone, email, and chat channels. Topics will range from payroll, time tracking, performance management, compensation, benefits, associate relations etc. as well as general navigation assistance. Performers in this role are expected to work closely with Associates to answer their questions and resolve any issues with a key focus on associate experience.

Responsibilities:

• Handle inquiries via phone call, email and chat from current and former employees with flexibility throughout the day and week

• Displaying good judgment, decision making and confidentiality

• Meet all Key Performance Indicators (KPIs)

• Open and maintain cases in the Salesforce case management system

• Assist Capital One HR Partners as required to resolve errors and maintain or update accurate information in Workday

• Solve problems and share solutions to resolve incoming inquiries

• Understand when the incoming request should be forwarded to the next tier or should be handled by immediate supervisor or team lead

• Navigate Pulse or other help center resources to locate required information

• Demonstrated customer service skills, attention to detail and decision-making skills

• Excellent written and verbal communication skills

• Maintain high level of integrity related to Associate Personal Information

• Perform other duties as assigned

Job Requirements

Basic Qualifications:

• At least 2 years of call center operations, back office, or HR operations experience

• At least 1 year of experience with Google Suite

Preferred Qualifications:

• 3+ years of call center operations experience

• 1+ year of HR experience

• 1+ year experience with Workday HRIS System

• 1+ year experience with Salesforce case management platform

• Experience working in an agile environment (JIRA)

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