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Call Center Representative in Fort Worth, TX at Pionear

Date Posted: 3/20/2019

Job Snapshot

Job Description

Call Center Representative Job Description:

  • Will handle routine account related transactions while delivering a great client experience.
  • Works in a fast paced environment that requires accuracy, use of logic skills while multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner.
  • May be required to provide professional written responses using proper spelling and grammar.
  • Requires knowledge of multiple Bank products.
  • Involves referring customers to the appropriate line of business for products not supported, through a variety of communications channels.
  • Must successfully navigate the organization to resolve customer requests.
  • Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls.
  • Will be required to meet and/or exceed minimum performance standards and will be measured with incentive opportunities across multiple operational thresholds.

Job Requirements

Experience Required: 

• 1+ years of experience working with customers. 

• 1+ years of call center experience 

• 1+ years of experience handling difficult situations with customers. 

• Ability to engage with customers, begin a conversation, build rapport, and handle objections. 

• Comfortable receiving ongoing performance feedback and coaching. 

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