Second Shift Call Center Representative in Phoenix, AZ at Pionear

Date Posted: 6/25/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Phoenix, AZ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/25/2019

Job Description

Second Shift Call Center Representative 

  • Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned.
  • Calls are non-routine and require deviation from standard screens, scripts and procedures.
  • May respond to faxes and emails.

Job Requirements

Required Experience 

  • Requires extensive knowledge of the organization, products and/or services.
  • Possesses high level of technical skills.
  • May require advanced problem solving skills and involve cross selling or up selling other financial products.
  • Typically requires 1 to 3 years of customer services and/or collections experience.