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Administrative/Customer Service Support in Long Beach, CA at Pionear

Date Posted: 9/19/2018

Job Snapshot

Job Description

A large Managed Care Company in the Long Beach area is currently hiring for Administrative / Customer Service support. We are looking for professional candidates who can be available same day or next day for assignments at any given time.





Overview:


  • Respond to incoming calls from members and providers excluding provider claims calls
  • Achieve individual performance goals as it relates to call center objectives
  • Engage and collaborate with other departments as applicable
  • Comply with workplace safety standards
  • Comply with regulatory requirements
  • Demonstrate positive working relationships with peers and effectively manage conflict
  • Attend meetings and training sessions as scheduled
  • Show flexibility in meeting changing performance objectives consistent with Molina and department objectives¬†

Job Requirements

  • Excellent oral and written communication skills
  • Ability to use PC, typing 40 WPM
  • Ability to research problems
  • Ability to talk and type simultaneously Strong listening skills
  • Empathy/passion for working with senior, disabled, low income populations and providers
  • Great Interpersonal Communication Skills; Strong Verbal and Written communication skills, organizational skills and Problem Solving Bilingual communication skills preferred
  • Ability to maintain attendance to support required quality and quantity of work
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
  • Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers



Required Education:

  • High School Diploma or GED Required


Experience:

  • 0-2 years of Customer Service/Call Center experience in Healthcare or equivalent related experience
  • Working knowledge of Microsoft Office or other comparable software


Pionear is an equal opportunity employer

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