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Appointment Scheduler in Huntersville, NC at Pionear

Date Posted: 9/14/2018

Job Snapshot

Job Description


Appointment Scheduler
Huntersville, NC

3 Keys:

  1. Schedule patient appointments
  2. Verify insurance
  3. Manage doctors schedules

GENERAL SUMMARY OF POSITION:  The Appointment Scheduler is primarily responsible for answering phones, scheduling patient appointments for office visits, and reviewing/verifying patient insurance.  They also perform other duties as assigned.

  Reports to Office Manager

Job Requirements


  • Take calls from queue and make patient appointments per next available time slot.   
  • Verify Benefits. 
  • Cancel and Re-schedule appointments as requested by patients/doctors and advise appropriate staff of re-schedules. 
  • Obtain needed PCP referrals prior to office visits and procedures. 
  • Review doctor’s schedules as needed ensuring no holes in physician schedules. 
  • Confirm patient’s insurance and demographic information in the computer system. Set up new patient accounts in NextGen.
  • Load referrals into NextGen.
  • Must possess ability to work independently.
  • Identifies and resolves work problems to ensure quality patient service. 
  • Prepare and mail new patient packets. 
  • Participates in staff educational activities as required.
  • Ensures that office supplies and equipment are maintained appropriately.
  • Attends required meetings as requested.
  • Other general office duties as assigned by Office Manager or Operations Manager.

  High School Diploma

EXPERIENCE:  Minimum six (6) months appointment scheduling experience within a large medical office.  Front desk experience will be considered if appointment scheduling was one of assigned tasks.

QUALIFICATIONS (Knowledge, Skills, and Abilities): 

  • The job holder must demonstrate current competencies applicable to job position including but not limited to:
  • Good verbal and written communication skills.
  • Good telephone skills.
  • Good computer skills.
  • Good medical terminology skills.
  • Ability to establish priorities and meet deadlines.
  • Must demonstrate initiative and problem solving skills. 
  • Knowledge of computer systems, programs, and applications.
  • Knowledge of medical terminology.
  • Knowledge of patient account policies and practices of the clinic.
  • Knowledge of organizations’ policies and procedures.
  • Ability to schedule medical appointments based on availability.
  • Must accurately input demographic and appointment data into Mega West.
  • Skill in general office procedures, data entry, and telephone etiquette.
  • Good written and verbal communication skills.

Pionear is an equal opportunity employer.

Huntersville, NC

Appointment Scheduler