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Bilingual Customer Service Representative in Newark, DE at Pionear

Date Posted: 3/10/2018

Job Snapshot

Job Description

Bilingual Customer Service Representative

We are seeking a Bilingual Customer Service Representatives to work for a major financial institution. We are looking for a professional candidate with superior phone and communication skills. The ideal candidate will be pleasant, upbeat, service oriented and bilingual in English and Spanish. We are looking for a reliable candidate with a strong work ethic who is eager to advance his / her career. This is a fast-paced work environment that provides an excellent opportunity to build a strong foundation for a career in the financial services industry. 

The Bilingual Customer Service Representative is required to provide complete and accurate information including but limited to:

  • May respond to faxes and emails
  • Requires extensive knowledge of the organization, products and/or services
  • Possesses high level of technical skills
  • Requires problem solving skills and involves cross selling or up selling other financial products
  • Typically requires 1 to 3 years of customer services and/or collections experience

Job Requirements


  • Requires basic knowledge of the organization, products and/or services 
  • Excellent communication and problem-solving skills 
  • One year of experience 
  • Solid understanding of the inbound call center 
  • Ability to adapt quickly to change 
  • Proven ability to meet and exceed productivity and quality monitoring goals 
  • Excellent PC skills 
  • Must be a team player 
  • Ability to seek solutions for customers in a fast-paced environment 
  • Bilingual (English and Spanish) is a must

Desired Skills: 

  • 1+ years of customer service experience. 
  • 1+ years of telephone sales experience 
  • 1+ years of financial industry or mortgage servicing experience 
  • Collections experience