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Collections Representative in Hunt Valley at Pionear

Date Posted: 11/26/2018

Job Snapshot

Job Description

Collections Representative – Temp to Possible Hire

Start Date: 8/21/17

Pay rate: $19.00/hour DOE

Schedule is 2nd shift:

Mon-Friday 1-10p EST, 2 SATURDAYS required per month 8a – 5p EST

A large financial institution in the Greensboro area is currently hiring for multiple Collections positions. We are looking for professional candidate’s with customer services and clerical experience. The opportunities are located in fast paced environments.

Great opportunity to “get your foot in the door' at one of the largest financial institutions in the world!

Job Summary:

This position requires STRONG attention to details, SOLID critical thinking skills, and EXCELLENT communication skills. On resumes, we are looking for a solid work history with correct timelines which must show these traits.

Job Requirements

*Must not miss work the first 90 days on assignment.*

Required Skills:

• Excellent oral and written communication skills

• Strong negotiation skills

• Excellent organizational skills

• Ability to multi-task in a fast paced environment

• Must be able to work in a team environment

• Self-motivated and results-oriented

  • The Collector I will work in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.
  • This role can work in any stage of delinquency  and frequently requires guidance on non-routine situations.
  • Primary  responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
  • The Collector I contacts delinquent, charged-off, or high-risk customers in order to secure  payment and determine reason for delinquency on active loan/credit card accounts.
  • In the recovery area, collectors will work with customers to establish full balance repayment plans or settlements.
  • The Collector I will work an established list of accounts on an automated collections system and/or auto-dialer.
  • This associate will be responsible for resolving routine billing inquiries and negotiating payment arrangements to cure delinquent accounts.
  • Understands and educates customers on account terms and alternate payment programs and methods.
  • The Collector I will navigate a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Pionear is an equal opportunty employer