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Collections Representative in Greensboro, NC at Pionear

Date Posted: 9/4/2018

Job Snapshot

Job Description


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Collections Representative
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Greensboro, NC




Training Hours: 8-5pm est

Schedule is 2nd shift: Mon-Friday 1-10p EST

1 SATURDAY required per month 8a – 5p EST for that day


Must not miss work the first 90 days


Job description:


  • Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.
  • The Collector contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.
  • This associate will be responsible for resolving routine billing inquiries and negotiating payment arrangements to cure delinquent accounts.
  • The Collector will work an established list of accounts on an automated collections system and/or auto-dialer.
  • Understands and educates customers on account terms and alternate payment programs and methods.


Job Requirements

Required:

  • Excellent oral and written communication skills
  • Strong negotiation skills
  • Excellent organizational skills
  • Ability to multi-task in a fast paced environment
  • Must be able to work in teams
  • Self-motivated and results-oriented



Desired:

  • Previous Collection experience
  • College degree desired but not required
  • Desire to resolve customer issues

Pionear is an equal opportunity employer. 


Greensboro, NC
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Collections Representative
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