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Customer Service Representative 2nd Shift in Newark, DE at Pionear

Date Posted: 2/9/2018

Job Snapshot

Job Description

A large Fortune 500 Company is currently hiring Customer Service Professionals to work in an inbound Call Center Environment. Extremely competitive rates.  Excellent opportunity to get your foot in the door and grow with a major company.  

Position Summary:  
Works with customers to determine the best method to resolve problems on customer accounts to ensure customer satisfaction while utilizing company policies, processes and practices.

Essential Duties and Responsibilities:

1.   Accepts incoming calls from customers in a call center environment, handling each call in a professional manner.

2.   Provides information to the callers as requested and coordinates problem resolution with appropriate departments when required.

3.   Documents all calls in a clear and professional manner.

4.   Follows up on outstanding issues through resolution, advising the caller of the status and final outcome.

Job Requirements

Competencies, Knowledge, Skills and Abilities

  • Analytical – Uses intuition, experience, and resources to resolve issues.
  • Problem Solving – Identifies and resolves problems in a timely manner, making management aware when appropriate.
  • Customer Service – Responds promptly to customer requests for service and assistance.
  • Meets commitments.
  • Interpersonal Skills – Focuses on solving conflict, not blaming. Maintains confidentiality;
  • Listens to others without interrupting; Flexible, indicated by openness to others’ ideas and new processes.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations;
  • Listens and gets clarification when necessary;
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Adapts writing style to meet needs: Able to read and interpret written information.

Teamwork – Balances team and individual responsibilities; Works well in group and 

autonomously; Exhibits objectivity and openness to others‘ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.

Pionear is an Equal Opportunity Employer