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Customer Service Representative in Newark, DE at Pionear

Date Posted: 2/10/2018

Job Snapshot

Job Description

Customer Service Representative

Job Description:

We are seeking Customer Service Representatives to work for a major financial institution. We are looking for a professional candidate with superior phone and communication skills. The ideal candidate will be pleasant, upbeat and service oriented. We are looking for a reliable candidate with a strong work ethic who is eager to advance his / her career. This is a fast-paced work environment that provides an excellent opportunity to build a strong foundation for a career in the financial services industry. 


The Customer Service Representative would be assisting with the below:

  • Handles more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned
  • Calls are non-routine and require deviation from standard screens, scripts and procedures
  • May respond to faxes and emails
  • Requires extensive knowledge of the organization, products and/or services
  • Possesses high level of technical skills
  • May require advanced problem solving skills and involve cross selling or up selling other financial products
  • Hours: 8am - 5pm, 10am - 7pm & 11am – 8pm M - F: There will be an 8% shift differential for anyone who works the 11am-8pm shift


Job Requirements

Job Requirements

Required Skills: 

  • Requires basic knowledge of the organization, products and/or services 
  • Excellent communication and problem-solving skills 
  • One year of experience 
  • Solid understanding of the Inbound Call Center 
  • Ability to adapt quickly to change 
  • Proven ability to meet and exceed productivity and quality monitoring goals 
  • Excellent PC skills 
  • Must be a team player 
  • Ability to seek solutions for customers in a fast-paced environment 

Desired Skills: 

  • 1+ years of customer service experience. 
  • 1+ years of telephone sales experience 
  • 1+ years of financial industry or mortgage servicing experience 
  • Collections experience


 Pionear Is An Equal Opportunity Employer