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Customer Service Retention Specialist in Charlotte, NC at Pionear

Date Posted: 11/21/2018

Job Snapshot

Job Description

Work in a fast-paced call center environment to take inbound retention calls from existing customers who have recently experienced negative service and/or defective product from retail location. The main responsibility of this representative is customer retention. You might answer questions regarding a negative experience with retail worker, the purchase of an expired product, what type of support is available, and so on. Companies work hard to get customers and people in our customer retention jobs ensure that those customers understand, and are happy with their services and products. If there are issues, you’d attempt to solve them so customers remain happy with their service and purchase. Most important in the customer retention jobs description is patience and attention to customer satisfaction.

Job Requirements

  • High School Diploma or Equivalent – College Degree Preferred
  • Minimum of 2 Years Customer Service Experience Required
  • Basic computer skills
  • Typing speed of at least 25 words per minute
  • Ability to multi-task
  • Excellent verbal and written communication skills

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