Fraud Analyst in Fort Worth, TX at Pionear

Date Posted: 8/22/2020

Job Snapshot

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  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Description

Pionear Recruiting is hiring for a highly skilled professional with high volume call center experience.

The Fraud Analyst II reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.

    • The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity.
    • The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support.
    • Assesses the level of risk and makes decisions which directly impact the customer experience and risk to the bank.
    • Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.
    • Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools.
    • Typically reports to Fraud Detection/Prevention Supervisor. Integrity is important in
  • this role.

Job Requirements

  • Determine if fraud activity is
  • Identifying fraud detection/trending issues
  • Set working in fraud solution and maintaining fraud detection strategies
  • Utilize theft and fraud tools to effectively address potential risk or fraud
  • Review new account fraud alerts
  • Optimize fraud and risk operations
  • Analyze fraud patterns in data to identify new fraud trends and hidden patterns of fraud
  • Combating fraud for the team
  • Keep detailed records of fraud activity
  • Keep detailed records of fraud activity and prepare fraud / risk reports
  • Recommend optimization within fraud prevention rules
  • Providing thought leadership on fraud prevention
  • Update fraud software to react accordingly to the identified fraud trend
  • Maintain fraud analytics to track behavioural patterns associated with online fraud
  • Monitor a fraud detection system that be designed to identify fraudulent activity
  • Assess and communicate voice fraud risks associated with evolving fraud tactics
  • Determine if fraud has occurred
  • Drive fraud and risk mitigation activities
  • Maintain awareness of new fraud techniques and security developments for counteracting fraud
  • Submit fraudulent transactions for fraud reporting with the network associations


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