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Full Time Fraud Analyst / Claims Reviewer in Fort Worth, TX at Pionear

Date Posted: 3/10/2018

Job Snapshot

Job Description

    Customer Service Experience Needed for a Fraud Analyst


    We are looking for analytical candidates with Call Center experience, including superior phone and communication skills to work for a major financial institution. We are looking for a reliable candidate with a strong work ethic who is eager to advance his/her career. This is a fast-paced work environment that provides an excellent opportunity to build a strong foundation for a career in the financial services industry supporting fraud detection.

     The Customer Service Representative/Fraud Analyst reviews customer accounts for the prevention and detection of possible Fraud.  

    • Research and analysis of account activity to assess levels of risk and fraud type. 
    • Complete inbound and outbound calls and take appropriate action based on transaction characteristics, varying in complexity. 
    • Perform back office functions related to research and resolution of fraudulent activity and service support. 
    • Research and analysis of account activity to assess the level of risk and make decisions which directly impact the customer experience and risk to Bank of America. 
    • Experience is gained through training and following established procedures and guidelines and research utilizing multiple systems and tools. 
    • Typically reports to Fraud Detection/Prevention Supervisor

    Job Requirements

    Job Requirements:

    • Associate's or Bachelor's Degree is required
    • 2+ years of customer service experience in a Call Center
    • Proficiency in Microsoft Word, Excel and Outlook
    • Professional demeanor, demonstrating patience, composure, and client service attitude
    • Inbound call center experience and/or experience with Credit Card Fraud, Online wire fraud and Deposit fraud
    • Experience with handling business customers
    • Knowledge of banking operations
    • Knowledge of Fraud system applications  (TSYS, BLAST and BLADES, BOSS/FAST, COIN and BOL)
    • Knowledge of credit card terms and conditions                                                                       

    Pionear Is An Equal Opportunity Employer


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