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Help Desk Support in Bothell, WA at Pionear

Date Posted: 3/14/2018

Job Snapshot

Job Description

HelpDesk Support

Bothell, WA

1 year Contract


  • Provides remote technical assistance over the phone during and beyond regular business hours. 
  • Supports end-user operating systems, enterprise business applications, and miscellaneous software applications.
  • Supports end-user computing platforms, mobile devices, printing and miscellaneous hardware.

Essential Functions:

  • Responds to Help Desk tickets and telephone call requests for technical support.
  • Handles and resolves basic issues via phone support.
  • Attempts to answer all questions (e.g., common problems and general how to).
  • Consults with higher level technical support to determine resolution, or transfers unresolved issues to Level 2 or a Subject Matter Expert (SME). C
  • reates, updates, and resolves all issues within the current issue tracking system. 
  • Configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices

Job Requirements

Required Experience:

  • 0-2 years in help desk service support (or related area).