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IT Help Desk Specialist in Charlotte, NC at Pionear

Date Posted: 11/27/2018

Job Snapshot

Job Description

Job Responsibilities •         Interact with third-party vendors (ISPs/outside techs) to resolve issues at stores •         Perform troubleshooting with store personnel over phone or email. •         Assist in troubleshooting, maintenance, and repair of PCs, printers, POS terminals, credit card readers, etc., coordinating with technical support and vendors as necessary. •         Configure and stage equipment for new store deployments. •         Consistently increase retention rates and achieve retention goals. •         Superb listening skills with the ability to overcome customer's initial concerns or objections •         Ability to keep customers on board through the reiteration of the reasons they purchased from the retail store •         Strong background in call-center environment. •         Influence customers to recognize the value of the Retail Brand & Services while identifying new opportunities. •         Retain their business •         Problem solving is a must as you quickly identify the root cause of customer issues and eliminate these concerns.

Job Requirements

Core Competencies

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
  • Attention to Detail – Ability to pay close attention to detail and has great organizational skills. Ability to follow established processes and procedures set in place.


  •  Entry level