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Support Analyst in Charlotte, NC at Pionear

Date Posted: 6/9/2018

Job Snapshot

Job Description

Support Analyst

Charlotte NC

Direct Hire

No C2C or sponsorship, Local candidates only

Our preferred client is partnering with us to hire 3 top support professionals. As a support Analyst, you will be responsible for providing essential Tier I support for technology products and services used by firm employees located in the Charlotte Metro area. This role will primarily support the remote Service Desk function but also has secondary responsibilities providing onsite desk-side tier 2 support as required.

  • Triage issues with Server, Network, Applications, Desktop Support and Service Desk team members to determine appropriate course of action
  • Utilize a Service Desk ticketing system to document and track work efforts

Job Requirements

  • 2+ years of experience in working within a technical support role including proven and demonstrable PC (desktop, laptop, mobile devices), printer, monitor, phone, and other IT hardware troubleshooting skills
  • 2+ years of experience with Microsoft technologies, including Windows 7/10 Operating Systems, Microsoft Office/Office365 and Exchange Management Console
  • 2+ years of experience in administrating user accounts in Active Directory
  • Excellent customer service skills including being proactive, courteous, and approachable while maintaining composure in tense situations
  • Excellent organizational and problem-solving skills
  • Experience in using a “ticketing” system to manage workload\ 
  • Ability to work in a fast-paced environment, work independently or as part of a team and manage time effectively
  • Strong oral and written communication skills

Preferred Qualifications

  • A+ Certification
  • Certification in ITIL Foundation (v3)
  • MCSE
  •  Role-based Access control experience
  • Software distribution tools experience (i.e., Microsoft SCCM 2007/2012)


Pionear is an equal opportunity employer